All Sales Are Final

All sales made through Bonzini USA are final. Returns are only accepted under the limited circumstances outlined below.

 

Damaged or Incorrect Items

We take great care in preparing and shipping every Bonzini order. However, if your order arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and determine the appropriate resolution.

 

For items damaged during shipping, return requests must be submitted within 30 days of delivery.

 

To request a return, please contact us:

 

Email: info@bonziniusa.com
Phone: (919) 283-4155

 

Please include your order information, a description of the issue, and photographs of any damage, if applicable.

 

Return Eligibility & Requirements

If your return request is approved, the following conditions apply:

• The item must be returned in the same condition in which it was received.
• All original packaging, components, and accessories must be included.
• Proof of purchase or an order receipt is required.
• A 5% restocking fee will be deducted from the refund.
• The customer is responsible for arranging and paying for return freight shipping to our warehouse.

 

Return Address:
Bonzini USA
8721 Glenwood Avenue
Raleigh, NC 27617

 

Please do not ship any items back without prior authorization. Unauthorized returns will not be accepted.

 

Once your return is approved, we will provide instructions for returning your item.

 

Non-Returnable Items

The following items are not eligible for return:

• Replacement parts and accessories
• Custom or personalized tables
• Special-order products
• Sale or clearance items
• Gift cards

 

If you have questions about the return eligibility of a specific product, please contact us before placing your order.

 

Exchanges

We do not offer direct exchanges.

 

If an exchange is approved, the original item must first be returned in accordance with our return policy. A separate order may then be placed for the replacement product.

 

Refunds

Once your authorized return has been received and inspected, we will notify you whether your refund has been approved.

 

If approved:

• Your refund will be issued to your original payment method.
• The applicable 5% restocking fee will be deducted from the refund amount.
• Refunds will be processed within 10 business days of approval.

 

Please allow additional time for your bank or credit card provider to process and post the refund.

 

If more than 15 business days have passed since your refund was approved, please contact us at info@bonziniusa.com.

 

Questions or Assistance

If you have questions regarding your order, shipping damage, or our return and refund policy, please contact us.

 

Bonzini USA
Email: info@bonziniusa.com
Phone: (919) 283-4155